facai totoPrivacy Policy

This page describes what we collect when you use facai toto and how we keep that data protected. We collect personal information to verify your identity, process deposits and withdrawals, settle bets, and respond to support requests. We do not sell your data to third parties. We use industry-standard encryption and security practices to protect your account.

Our privacy practices comply with applicable data protection laws. Your data may be stored on servers located outside your jurisdiction. We retain your information for as long as your account is active, plus a retention period for compliance and dispute resolution. You have the right to request access to your data, correct inaccuracies, or request deletion subject to legal obligations.

This policy applies to all facai toto products—slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, sportsbook markets, and esports. If you have questions about our privacy practices, contact our support team during business hours.

What Data We Collect

We collect personal information when you open an account on facai toto. This includes your name, date of birth, email address, phone number, and residential address. We also collect government-issued ID information (ID number, issue date, expiration date) for identity verification. We do not store your full ID document; we retain only the verification result.

When you use facai toto, we collect transaction data—deposits, withdrawals, bets placed, and settlements. We record your IP address, device type, browser, and operating system. We track your login history and account activity. We collect payment method information (e.g., the last four digits of your bank account or e-wallet identifier) but do not store full payment credentials.

We collect communication data when you contact our support team. This includes your messages, attachments, and our responses. We use this data to resolve your issue and improve our support process. We may also collect feedback, survey responses, and usage analytics to understand how you interact with facai toto.

How We Use Your Data

We use your personal information for several purposes. First, we verify your identity to comply with anti-money laundering (AML) and know-your-customer (KYC) regulations. Second, we process your deposits and withdrawals using your payment method information. Third, we settle your bets and credit your account balance.

We use your data to detect and prevent fraud, money laundering, and unauthorized access. We analyze transaction patterns and account activity to identify suspicious behavior. We may freeze your account or request additional documentation if we suspect fraudulent activity.

We use your contact information to send account notifications, settlement confirmations, and support responses. We may send promotional messages about new products or features, but you can opt out of marketing communications at any time. We use analytics data to improve facai toto's performance, user experience, and security.

Third-Party Data Processors

We share your data with third-party processors who help us operate facai toto. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment method information to process deposits and withdrawals. Our identity verification provider receives your personal information and ID data to verify your identity.

We share data with our hosting provider, who stores our servers and databases. Our customer support platform may store your support messages and account information. We may share data with legal authorities if required by law or court order.

All third-party processors are contractually obligated to protect your data and use it only for the purposes we specify. We do not sell your data to marketing companies, data brokers, or other third parties for their own use.

We at facai toto treat your data as confidential. We encrypt it, limit access, and delete it when no longer needed.

Data Security and Storage

We protect your data using industry-standard encryption (TLS/SSL) for data in transit. Your password is hashed and salted; we do not store your plain-text password. We use firewalls, intrusion detection, and regular security audits to protect our systems.

Our servers may be located outside your jurisdiction. Your data may be transferred to and stored in countries with different data protection laws. By using facai toto, you consent to this international data transfer. We maintain the same level of data protection regardless of server location.

We retain your data for as long as your account is active. After account closure, we retain your information for a retention period (typically 7 years) to comply with legal obligations, resolve disputes, and prevent fraud. After the retention period, we delete or anonymize your data.

Your Rights and Data Access

You have the right to access your personal data held by facai toto. You can request a copy of your data by contacting our support team. We provide your data in a portable format within 30 days of your request. You have the right to correct inaccurate information in your account (name, address, contact details).

You have the right to request deletion of your data, subject to legal obligations. If you request account closure, we delete your account data after the retention period. You have the right to opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting our support team.

You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights. We encourage you to contact our support team first so we can address your concerns directly.

Cookies and Tracking

We use cookies to remember your login status, language preference, and account settings. We use session cookies (deleted when you close your browser) and persistent cookies (stored for longer periods). We use analytics cookies to track how you use facai toto—which pages you visit, how long you stay, and which features you use.

We use third-party analytics services (such as Google Analytics) to understand user behavior. These services may set their own cookies and collect data about your browsing activity. You can disable cookies in your browser settings, but this may affect facai toto's functionality.

We do not use tracking pixels or other hidden tracking technologies. We do not track you across other websites. Our tracking is limited to facai toto and is used only to improve our service.

Contact and Data Requests

If you have questions about our privacy practices, want to access your data, or wish to exercise your rights, contact our support team. We respond to data requests within 30 days. Our support team is available during business hours (typically 9 AM to 6 PM Jakarta time, Monday to Friday, plus limited weekend coverage) in English and Indonesian.

We may update this privacy policy at any time. We notify you of material changes via email or in-app notification. Your continued use of facai toto after changes are published constitutes acceptance of the updated policy. If you do not agree with changes, you may close your account.